Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
associate discounts
Training and development programs
Job Description
MyEyeDr. is a premier healthcare company specializing in comprehensive vision care services with a unique retail experience. Our mission centers on providing exceptional, personalized care to each patient through our trusted community doctors and knowledgeable team members. As a high-growth organization, we are dedicated to making healthcare accessible by accepting all insurance plans and offering a wide selection of stylish eyewear to meet the diverse needs of our patients. Joining MyEyeDr. means becoming part of a purpose-driven company that values inclusivity and collaboration, and focuses on enhancing the lives of both patients and associates. We are proud to be an... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative support preferred
- Excellent communication skills both verbal and written
- Ability to multitask effectively in a fast-paced environment
- Basic computer proficiency
- Willingness to learn and adapt
- Availability to work some evenings and weekends
- Friendly and patient-centered approach
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure
- Friendly, caring, and patient-centric with excellent oral and written communication skills
- Professional attitude with problem solving and patient service response abilities
- Team player willing to collaborate and provide best patient experience
- Computer savvy with ability to manage multiple responsibilities
- Flexible and adaptable mindset
- Ability to work evenings and weekends as required
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as required
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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