Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Career growth opportunities
Job Description
MyEyeDr. is a leading healthcare company specializing in vision care services through its unique retail experience. As a high-growth organization, MyEyeDr. centers its mission on providing accessible healthcare to all patients by welcoming all types of health insurance and offering a broad selection of stylish eyewear tailored to meet diverse patient needs. With trusted community doctors and knowledgeable support staff, the company delivers a personalized and exceptional experience to every patient. Founded with the vision to enhance lives through better sight, MyEyeDr. maintains a business model that blends healthcare and retail to create a comprehensive total vision care concept. Their... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service or administrative roles preferred
- ability to multitask in a fast-paced environment
- strong communication and organizational skills
- flexibility to work some weekends and evenings
- computer savvy
- ability to respond to patient service requests promptly
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized and can prioritize multiple tasks under pressure
- friendly, caring, and patient-centric with excellent oral and written communication skills
- team player willing to collaborate to provide the best patient experience
- professional attitude with problem solving ability
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- assist in appointment confirmations and patient outreach in partnership with doctor availability
- manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
- collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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