Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. Known for its trusted community doctors and knowledgeable teams, MyEyeDr. is committed to helping patients live their best lives by delivering an exceptional, personalized experience. The company's business model is distinct in the industry, making healthcare accessible by accepting all insurance plans and offering a great selection of stylish eyewear to meet the diverse needs of patients. This approach emphasizes patient-centric care and an inclusive environment where patients receive top-quality vision care in every interaction. MyEyeDr. provides opportunities for employees to grow professionally... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in front desk or customer service role preferred
- Strong organizational and multitasking skills
- Excellent communication skills
- Ability to work some weekends and evenings
- Ability to handle multiple phone lines and office tasks
- Willingness to learn new skills and cross train
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile with the ability to wear multiple hats
- Friendly, caring, and patient centric with strong teamwork skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments, and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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