Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Career Development
Role specific training
inclusive work environment
collaborative team
Patient focused culture
Job Description
MyEyeDr. is a rapidly growing healthcare company that specializes in total vision care. As a premier provider in this sector, MyEyeDr. offers patients a unique retail experience combined with the expertise of trusted community doctors and knowledgeable teams. The company is dedicated to delivering exceptional, personalized care by making healthcare accessible to all patients, accepting all insurance plans, and providing a wide selection of stylish eyewear that meets diverse needs. MyEyeDr. thrives on fostering a supportive and inclusive environment where associates can grow and excel in their careers while helping patients achieve their best vision and overall eye health.
<... Show More
<... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a front desk or customer service role
- Strong organizational skills and ability to multitask
- Excellent communication skills both oral and written
- Flexibility to work some weekends and evenings
- Ability to learn new systems and insurance plan details
- Team-oriented mindset
- Professional demeanor
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Flexible, nimble, and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric with the ability to thrive in a fast-paced environment
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities to respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in:
Nearby Cities