Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training programs
Collaborative team environment
Professional growth opportunities
Job Description
MyEyeDr. is a premier healthcare company specializing in providing total vision care with a unique retail experience. The company operates a network of trusted community doctors and knowledgeable teams dedicated to delivering exceptional, personalized eye care to each patient. Known for its inclusive business model, MyEyeDr. makes healthcare accessible by accepting all insurance types while offering a wide selection of stylish eyewear designed to meet diverse patient needs. The company prioritizes both patient satisfaction and associate well-being, fostering a collaborative and supportive work environment. As an Equal Opportunity Employer, MyEyeDr. values diversity and inclusivity, ensuring fair treatment and non-discrimination for... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service roles preferred
- Strong communication and organizational skills
- Ability to multitask and work in a fast-paced environment
- Flexibility to work some evenings and weekends
- Basic computer skills
- Positive and patient-focused attitude
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to prioritize multiple tasks under pressure while providing excellent service
- Flexible and agile mindset with the ability to manage multiple responsibilities
- Friendly, caring, and patient-centric approach
- Team player with strong collaboration skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities to respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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