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Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
MyEyeDr. is a leading vision care company dedicated to providing high-quality and accessible eye care services to communities across the country. Founded with the mission to deliver personalized and exceptional patient experiences, MyEyeDr. combines comprehensive vision care with a unique retail experience. The company prides itself on its team of trusted community doctors and knowledgeable staff who work together to offer an extensive selection of stylish eyewear and accept all insurance types, ensuring that quality vision care is available to all patients regardless of their background or coverage. MyEyeDr. is committed to creating an inclusive and supportive environment for both... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service role
- Ability to multitask and manage time effectively
- Strong communication skills
- Basic computer proficiency
- Willingness to work some weekend and evening shifts
- Ability to learn new systems and processes
- Attention to detail
- Friendly and professional demeanor
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing excellent service to patients and staff
- Friendly, caring, and patient-centric attitude
- Strong oral and written communication skills
- Computer savvy
- Professional attitude capable of problem solving and responding to patient service requests
- Team player with collaborative mindset
- Flexible and adaptable to changing environments and responsibilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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