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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
MyEyeDr. is a premier and rapidly growing healthcare company specializing in total vision care that combines a unique retail experience with exceptional patient services. Known for its community-focused approach, MyEyeDr. provides accessible eye care by accepting all insurance plans and offering a wide variety of stylish eyewear tailored to the diverse needs of its patients. The company prides itself on delivering personalized experiences where trusted community doctors and knowledgeable team members play a crucial role in enhancing the lives of patients by helping them see better and live their best lives.
This role is specifically designed for individuals who s... Show More
This role is specifically designed for individuals who s... Show More
Job Requirements
- Education high school diploma or equivalent preferred
- Previous experience in a customer service or administrative role preferred
- Ability to work some evenings and weekends
- Strong communication skills
- Ability to multitask and manage multiple phone lines
- Basic computer proficiency
- Willingness to learn about insurance and vision care industry
- Professional demeanor
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with ability to prioritize multiple tasks under pressure
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring and patient centric attitude
- Team player willing to collaborate
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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