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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
vision coverage
associate discounts
401k
Paid Time Off
Job Description
MyEyeDr. is a premier healthcare company specializing in vision care, operating with a high-growth, total vision care concept that combines healthcare accessibility with a unique retail experience. Known for its trusted community doctors and knowledgeable staff, MyEyeDr. is dedicated to helping patients live their best lives by delivering an exceptional and personalized experience in every interaction. The company's business model stands out in the industry by welcoming all insurance plans and offering a wide selection of stylish eyewear to meet diverse patient needs. MyEyeDr. prides itself on fostering a fun, inclusive, and collaborative work environment where employees are encouraged to... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk or customer service role
- Strong organizational and multitasking abilities
- Excellent communication skills
- Ability to work some weekend and evening shifts
- Willingness to cross train for other office support roles
- Professional and patient-focused demeanor
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing excellent service
- Flexible and adaptable with the ability to wear multiple hats
- Friendly and patient-centric with excellent oral and written communication skills
- Professional attitude with problem-solving skills and ability to respond to patient service requests
- Team player with willingness to collaborate to enhance patient experience
- Computer savvy
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians when required
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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