Job Overview
Employment Type
Hourly
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
tax-free savings plans
Life insurance
vision coverage
associate discounts
401K with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. Known for its trusted community doctors and knowledgeable teams, MyEyeDr. focuses on helping patients live their best lives by delivering an exceptional, personalized experience during every interaction. The company provides accessible healthcare by welcoming all insurance plans and offering a great selection of stylish eyewear that meets the diverse needs of its patients. As a leader in the vision care industry, MyEyeDr. emphasizes values-driven actions and prioritizes the care of both associates and patients in a fun, inclusive, and collaborative work environment. MyEyeDr.... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Ability to prioritize multiple tasks under pressure
- Flexible and agile mindset
- Friendly and patient centric
- Strong communication skills
- Professional attitude
- Ability to problem solve
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble and agile mindset with ability to wear multiple hats
- Friendly, caring, and patient-centric attitude
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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