Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
associate discounts
Life insurance
tax-free savings plans
401(k) with Company Match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a premier, high-growth healthcare company specializing in comprehensive vision care. As a total vision care concept, MyEyeDr. offers a unique retail experience focused on providing personalized, high-quality care to every patient. The company is built on a business model that welcomes all insurance types and offers a wide range of stylish eyewear options to meet the diverse needs of its patients. MyEyeDr. prides itself on accessibility and excellence, supported by trusted community doctors and knowledgeable team members dedicated to delivering exceptional, personalized interactions. The company’s culture emphasizes inclusivity, collaboration, and professional growth, making it an ideal environment for... Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk, reception, or customer facing role
- Strong organizational skills and ability to prioritize tasks
- Excellent communication skills both oral and written
- Ability to multitask and manage stress in a fast-paced environment
- Flexible availability including some weekend and evening shifts
- Willingness to learn and adapt to new roles and responsibilities
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble, and agile mindset with ability to wear multiple hats
- Friendly, caring, and patient-centric attitude
- Strong teamwork and collaboration skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk-ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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