Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
vision coverage
associate discounts
Role specific training
Career growth opportunities
inclusive work environment
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience that serves diverse patient needs. As a high-growth business, MyEyeDr. has established itself as a trusted provider of vision healthcare, combining personalized service with accessibility by accepting all insurance plans and offering a wide range of fashionable eyewear. The company prides itself on a community-focused approach where every member of the team is dedicated to helping patients live their best lives through exceptional eye care and service. The work environment at MyEyeDr. emphasizes inclusivity, collaboration, and professional growth, making it an ideal workplace for... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk, reception, or customer-facing administrative duties
- Ability to prioritize tasks and multitask effectively
- Strong communication skills
- Flexibility to work some evening and weekend shifts
- Ability to learn insurance plan details and educate patients
- Willingness to cross-train in other office roles
- Professional demeanor and problem-solving aptitude
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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