Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
401k plan
Paid Time Off
vision coverage
Employee Discounts
Job Description
MyEyeDr. is a leading eye care provider known for offering comprehensive vision care services through a unique retail experience. As a high-growth healthcare company, MyEyeDr. focuses on delivering exceptional, personalized care to patients across its network of trusted community doctors and knowledgeable teams. The company’s business model is designed to make healthcare more accessible by accepting all insurance types and providing a wide range of stylish eyewear options to meet the diverse needs of patients. This approach not only ensures that patients receive top-quality vision care but also creates an inclusive and welcoming environment where patient experience is prioritized above... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service role preferred
- Ability to multitask and manage multiple phone lines
- Strong organizational skills
- Excellent communication skills
- Flexibility to work some weekend and evening shifts
- Willingness to learn and adapt to new systems and processes
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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