Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
tax-free savings plans
401K with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a leading healthcare company specializing in comprehensive vision care with a unique retail experience. As a high-growth and premier provider in the optical industry, MyEyeDr. is dedicated to delivering exceptional and personalized services that prioritize patient satisfaction and well-being. The company operates with a total vision care concept that emphasizes accessibility, accepting all types of insurance and offering a wide range of stylish eyewear to meet the diverse needs of its patients. With a strong focus on community and trust, MyEyeDr. supports a collaborative, inclusive work environment that fosters professional development and growth for its team members. Known... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role
- Ability to organize and prioritize multiple tasks under pressure
- Friendly and patient-centric demeanor
- Excellent oral and written communication skills
- Computer proficiency
- Ability to collaborate with team members
- Professional problem-solving skills
- Flexibility for weekend and evening shifts
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and capable of prioritizing multiple tasks under pressure
- Friendly, caring, and patient-centric with excellent oral and written communication skills
- Professional attitude with the ability to problem solve and respond to patient service requests
- Computer savvy
- Team player who is willing to collaborate to provide the best patient experience
- Flexible, nimble, and agile mindset with the ability to wear multiple hats
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
- Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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