Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
tax-free savings plans
Life insurance
vision coverage
associate discounts
401k
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a rapidly growing and premier healthcare company specializing in comprehensive vision care. Our unique retail experience combines trusted community doctors with knowledgeable teams dedicated to helping patients live their best lives by providing personalized, exceptional eye care. At MyEyeDr., we offer a business model that is distinct within the industry, welcoming all insurance plans and offering a wide range of stylish eyewear to meet the diverse needs of our patients. With a commitment to accessibility and quality, we strive to create a welcoming environment where patients receive top-tier vision care along with a seamless and friendly retail experience.Show More
Job Requirements
- High school diploma or equivalent
- Experience in a front desk or customer service role is preferred but not required
- Ability to work some weekends and evenings
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask and manage time efficiently
- Positive attitude and customer service orientation
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with ability to wear multiple hats
- Friendly, caring and patient centric approach
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in and check out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in and out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
No experience required
Job Location
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