Job Overview
Employment Type
Full-time
Hourly
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
tax-free savings plans
vision coverage
associate discounts
401k plan with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a leading healthcare company specializing in comprehensive vision care, renowned for its unique retail experience and dedicated community doctors. As a high-growth organization, MyEyeDr. is committed to delivering personalized service that helps patients live their best lives through exceptional eye care and stylish eyewear options tailored to diverse needs. The company is known for its welcoming approach, accepting all insurance plans, and offering a broad selection of eyewear products, making quality vision care accessible to a wide range of patients. This inclusive and patient-centric philosophy underpins every interaction at MyEyeDr., creating a supportive environment for both patients and... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles preferred
- Ability to handle multiple tasks simultaneously
- Strong organizational skills
- Effective communication skills
- Basic computer proficiency
- Availability to work some weekends and evenings
- Ability to work as part of a team
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure
- Friendly and patient-centric with strong communication skills
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities
- Ability to work in a fast-paced environment
- Team player willing to collaborate
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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