Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Paid Time Off
associate discounts
Job Description
MyEyeDr. is a premier, high-growth healthcare company that offers a comprehensive vision care concept combined with a unique retail experience. Through its network of trusted community doctors and knowledgeable teams, MyEyeDr. is dedicated to helping patients live their best lives by delivering exceptional and personalized experiences at every interaction. Unlike other providers in the industry, MyEyeDr. makes healthcare accessible by accepting all types of insurance and offering a broad selection of stylish eyewear to meet the diverse needs of its patients. This inclusive and purpose-driven organization values care for both its associates and patients, fostering a fun and collaborative workplace... Show More
Job Requirements
- High school diploma or equivalent
- Experience in customer service or administrative support preferred
- Ability to handle multiple phone lines and schedule appointments
- Strong communication and interpersonal skills
- Ability to work some evenings and weekends
- Willingness to learn and adapt in a fast paced environment
- Basic computer proficiency
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible with a nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring and patient centric with ability to thrive in a fast paced environment
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as required
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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