Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
401k plan
vision coverage
associate discounts
Job Description
MyEyeDr. is a rapidly growing, premier healthcare company specializing in total vision care with a unique retail experience. The company partners with trusted community doctors and knowledgeable teams to provide patients with exceptional and personalized care. MyEyeDr.'s business model distinguishes itself by making healthcare accessible to all by accepting all types of insurance and offering a wide selection of stylish eyewear to meet the diverse needs of its patients. Operating with a patient-focused vision, MyEyeDr. strives to create meaningful experiences for every individual through dedicated service and quality care. As an equal opportunity employer, MyEyeDr. fosters an inclusive and respectful... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or administrative roles preferred
- Basic computer skills and proficiency with office software
- Ability to work some evenings and weekends
- Strong organizational and multitasking abilities
- Excellent communication skills
- Friendly and professional demeanor
- Ability to work in a fast-paced environment
- Willingness to learn and receive training
- Ability to handle confidential patient information with discretion
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving skills and ability to respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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