Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.25
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
401k
Paid Time Off
vision coverage
associate discounts
Job Description
MyEyeDr. is a leading vision care provider, known for its unique blend of comprehensive eye health services, stylish eyewear, and a patient-centered approach. The organization prides itself on delivering exceptional personalized experiences, making vision care accessible to diverse communities through welcoming all insurance types and offering a wide range of eyewear options tailored to every patient’s style and needs. As a behemoth in the optical industry, MyEyeDr. fosters a culture that is purposeful with strong core values driving their actions. Their high-growth trajectory and unique business model distinguish them from typical healthcare providers, creating a workplace where collaboration, inclusiveness, and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk or customer service role preferred
- Strong organizational skills and ability to multitask
- Excellent communication skills both oral and written
- Ability to work some evening and weekend shifts
- Ability to handle multiple phone lines and perform clerical duties
- Willingness to learn about optical industry and insurance plans
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing excellent service
- Flexible, nimble, and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric with excellent oral and written communication skills
- Team player willing to collaborate to provide the best patient experience
- Professional attitude with problem solving and response skills for patient service requests
- Computer savvy
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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