Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
vision coverage
Life insurance
401k plan
Paid Time Off
associate discounts
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care with a unique retail experience that combines trusted community doctors and knowledgeable teams dedicated to improving patient lives. As a high-growth company, MyEyeDr. focuses on accessibility by welcoming all insurance plans and offering a broad selection of stylish eyewear to meet diverse patient needs. The company embodies a patient-first approach, fostering a fun, inclusive environment built on collaboration and shared commitment to quality care. It is an Equal Opportunity Employer, ensuring fair treatment and inclusive hiring without discrimination based on race, gender, age, disability, or other protected categories.
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Job Requirements
- High school diploma or equivalent
- Experience in a front desk, reception, or customer service role
- Ability to multitask and prioritize tasks under pressure
- Excellent communication skills, both oral and written
- Flexibility to work some evening and weekend shifts
- Basic computer skills and proficiency with office technology
- Friendly and patient-focused attitude
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric person who thrives in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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