Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Tax free savings plans
Life insurance
vision coverage
associate discounts
401k
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in comprehensive vision care with a unique retail experience. As a total vision care concept, MyEyeDr. is committed to delivering exceptional, personalized care to patients, enabling them to live their best lives with clear vision. The company is distinguished by its welcoming business model that accepts all insurance plans and offers a broad selection of stylish eyewear catering to the diverse needs of its patient community. MyEyeDr.'s team of trusted community doctors and knowledgeable professionals work cohesively to provide a seamless, positive experience for each patient at every interaction. The company values... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk, reception, or customer service role preferred
- Strong organizational and multitasking skills
- Ability to communicate effectively both orally and in writing
- Flexibility to work some weekend and evening shifts
- Proactive and customer service oriented mindset
- Ability to work collaboratively in a team environment
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile mindset with ability to wear multiple hats
- Friendly, caring, and patient centric with ability to thrive in a fast paced environment
- Team player willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude with problem solving abilities and ability to respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed
- Collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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