Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
401k
Paid Time Off
vision coverage
associate discounts
Job Description
MyEyeDr. is a high-growth, premier healthcare company specializing in total vision care with a unique retail experience. Founded on a mission to help patients live their best lives, MyEyeDr. offers personalized, exceptional eye care through its trusted network of community doctors and knowledgeable teams. The company stands out in the healthcare industry by making eye care accessible to all patients through the acceptance of all insurance types and providing a wide range of stylish eyewear options that meet the diverse needs of its patients. The brand prides itself on promoting values that drive actions focused on patient-centered care, associate development,... Show More
Job Requirements
- experience in a front desk, reception, or customer facing role
- organized and able to prioritize multiple tasks
- friendly and patient centric
- flexible and adaptable mindset with ability to multitask
- excellent oral and written communication skills
- professional attitude
- able to respond to patient service requests
- willingness to work some weekends and evenings
Job Qualifications
- experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- organized and able to prioritize multiple tasks under pressure while providing best in class service
- friendly, caring, and patient-centric with excellent oral and written communication skills
- able to work as a team player and collaborate effectively
- professional attitude with problem solving and responsiveness to patient service requests
- computer savvy
Job Duties
- provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- assist in appointment confirmations and patient outreach in partnership with doctor availability
- manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- cross train to other office support roles such as eyewear consultants and optometric technicians
- collaborate with doctors and team members to provide seamless patient experience
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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