Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
tax-free savings plans
vision coverage
associate discounts
401K with company match
Paid Time Off
Paid holidays
Job Description
MyEyeDr. is a premier healthcare company specializing in comprehensive vision care with a unique retail experience designed to meet the diverse needs of its patients. Known for its high-growth trajectory, MyEyeDr. combines trusted community doctors and knowledgeable teams dedicated to providing exceptional, personalized care to every patient in every interaction. Their innovative business model makes healthcare accessible by welcoming all insurance plans and offering a wide array of stylish eyewear products that cater to varied tastes and preferences. MyEyeDr. prides itself on creating a patient-centric environment driven by values that prioritize the wellbeing of both patients and associates. This has... Show More
Job Requirements
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Ability to prioritize multiple tasks effectively under pressure
- Flexibility to work some weekend and evening shifts
- Excellent communication skills both oral and written
- Computer proficiency
- Friendly and patient-centric demeanor
- Professional attitude with problem solving skills
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized with the ability to easily prioritize multiple tasks under pressure while providing best in class service to patients and office staff
- Flexible, nimble and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient-centric with the ability to thrive in a fast-paced environment
- Team player who is willing to collaborate to provide the best patient experience
- Computer savvy with excellent oral and written communication skills
- Professional attitude and ability to problem solve and respond to patient service requests
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with Doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians depending on office needs
- Collaborate with doctor(s) and team members to provide seamless patient experience
Job Qualifications
Experience
No experience required
Job Location
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