Job Overview
Employment Type
Hourly
Full-time
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
Life insurance
Employee Discounts
Job Description
MyEyeDr. is a premier healthcare company specializing in total vision care, offering a unique retail experience that combines expert eye care with stylish eyewear options. As a rapidly growing organization, MyEyeDr. is committed to making healthcare accessible by accepting all types of insurance and tailoring services to meet the diverse needs of its patients. The company prides itself on delivering exceptional, personalized experiences in every patient interaction, supported by trusted community doctors and knowledgeable teams dedicated to helping patients live their best lives by seeing clearly and looking great.
This Patient Service Coordinator role at MyEyeDr. serves as a v... Show More
This Patient Service Coordinator role at MyEyeDr. serves as a v... Show More
Job Requirements
- High school diploma or equivalent
- Experience in front desk, reception or administrative customer service role
- Ability to manage multiple tasks and priorities in a fast paced environment
- Strong communication skills both oral and written
- Ability to work some evenings and weekends
- Comfortable using computer systems and learning new software
- Able to maintain a friendly and professional demeanor throughout interactions
Job Qualifications
- Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
- Organized and able to prioritize multiple tasks under pressure while providing best in class service
- Flexible and agile mindset with the ability to wear multiple hats
- Friendly, caring, and patient centric with the ability to thrive in a fast paced environment
- Team player with excellent oral and written communication skills
- Computer savvy with professional attitude and problem solving abilities
Job Duties
- Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
- Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
- Assist in appointment confirmations and patient outreach in partnership with doctor availability
- Manage multiple phone lines, greet patients and walk ins, schedule appointments and assist office staff duties as needed
- Cross train to other office support roles such as eyewear consultants and optometric technicians depending on office needs
- Collaborate with doctors and team members to provide seamless patient experience
- Handle problem solving and respond promptly to patient service requests
Job Qualifications
Experience
No experience required
Job Location
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