Patient Service Specialist PRN - Concierge Clinic
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
employee recognition programs
Job Description
Vanderbilt University Medical Center (VUMC), located in Nashville, Tennessee, is a prestigious health institution recognized globally for its excellence in teaching, discovery, and patient care. Serving as a community of dedicated professionals, VUMC provides an environment where expertise is highly valued, knowledge is continuously expanded, and abilities are regularly challenged. The medical center embraces diversity and acknowledges the uniqueness of every employee, creating a thriving atmosphere where all team members are encouraged to grow and succeed. Employees at Vanderbilt Health take exceptional pride in their work and are committed to surpassing yesterday's achievements in healthcare standards.
Vanderbilt Health advanc... Show More
Vanderbilt Health advanc... Show More
Job Requirements
- High school diploma or GED
- Two years of relevant work experience
- Patient Access Specialist Certification from Health Business Insights
- Ability to handle inbound and outbound calls professionally
- Familiarity with insurance updates and processing
- Basic understanding of medical terminology
- Proficient in patient and surgery scheduling systems
- Excellent communication and interpersonal skills
Job Qualifications
- High school diploma or GED
- Patient Access Specialist Certification from Health Business Insights
- Two years of relevant work experience
- Basic knowledge of medical terminology and documentation
- Proficiency in patient scheduling and surgery scheduling within hospital computer systems
- Strong customer service and communication skills
- Ability to coordinate with multiple departments and external facilities
Job Duties
- Conducts patient check-in and check-out
- Coordinates any follow-up appointments or procedures required for patients
- Schedules appointments, procedures, or surgeries through clinical communication or direct request
- Provides positive first impressions utilizing customer service skills
- Works with patients and outside facilities to ensure all administrative tasks, including referrals, pre-certifications, clinical records, documentation, orders, and consults have been received and are ready for patient visits
- Navigates complex patient scheduling involving multiple services or coordination with outside providers
- Manages inbound and outbound telephone calls related to patient appointments and administrative requirements
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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