Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
wellness programs
Job Description
Cleveland Clinic Weston Hospital is a distinguished healthcare institution located in the Miami-Fort Lauderdale metro area, recognized for its commitment to excellence in patient care, advanced technology, and continuous education. As a part of the renowned Cleveland Clinic's Florida region, Weston Hospital stands among the top hospitals in the state, providing an environment where caregivers thrive professionally while making meaningful impacts on their community. With a focus on compassionate, patient-centered healthcare, Cleveland Clinic Weston Hospital offers a dynamic and supportive workplace for dedicated individuals eager to build rewarding careers in healthcare.
The role of the Patient Service Specialist at Cle... Show More
The role of the Patient Service Specialist at Cle... Show More
Job Requirements
- High school diploma or GED
- Two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- Or an Associate’s Degree and one year of experience
- Or a Bachelor’s Degree
- Working knowledge of PC window applications
- Ability to perform basic math
- Excellent communication and organizational skills
- Dexterity sufficient to operate a PC and other office equipment
- Ability to stand, walk or sit for extended periods
- Good visual acuity
- Ability to navigate various locations and function in a fast-paced environment
- Ability to lift and transport up to 25 pounds
- Follows standard precautions using personal protective equipment as required
Job Qualifications
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- Or an Associate’s Degree and one year of experience
- Or a Bachelor’s Degree
- Working knowledge of PC window applications sufficient to input and retrieve data
- Ability to perform basic math sufficient to process insurance co-pays
- Excellent communication and organizational skills
- Knowledge of medical terminology
- Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills
- Medical office system experience
- Customer service experience in a medical setting
- Bilingual Spanish language skills
Job Duties
- Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors
- Investigate, triage and resolve patient issues using the established HEART model
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services
- Support front-end technology utilization to promote understanding and comfort levels in use by caregivers and providers
- Enter and maintain confidential patient information
- Recruit, enroll and educate patients on MyChart and Appointment Pass
- Process the workflow for the day
- Participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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