Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional Development
Employee assistance program
Job Description
Cleveland Clinic Akron General is a prominent healthcare institution with a rich history of over 100 years of providing world-class care to the community. Located in Akron, Ohio, Akron General is part of the Cleveland Clinic system, which is recognized globally for its excellence in medical treatment, research, and patient care. The facility is dedicated to advancing healthcare by fostering an environment that supports caregivers in delivering exceptional services to patients and their families. As a member of the Cleveland Clinic network, Akron General upholds a strong commitment to innovation, compassion, and community wellness, making it a trusted healthcare provider... Show More
Job Requirements
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service or an associate’s degree and one year of experience or a bachelor’s degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays
Job Qualifications
- High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service or an associate’s degree and one year of experience or a bachelor’s degree
- Working knowledge of PC window applications
- Ability to perform basic math sufficient to process insurance co-pays
- Knowledge of medical terminology preferred
- Previous front desk experience preferred
- EPIC experience preferred
Job Duties
- Provide a comprehensive, proactive and patients first experience for patients and visitors
- Investigate, triage and resolve patient issues using the established HEART model
- Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
- Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and or departure desk activities and screening and scheduling of interpreter services
- Enter and maintain confidential patient information
- Recruit, enroll and educate patients on MyChart and Appointment Pass
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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