Patient Service Representative (PSR) - Airline Boulevard Medical Associates
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive pay
Incentives
Referral bonuses
403b with employer contributions
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
HSA/FSA options
Life insurance
Mental Health Resources
discounts
Paid Time Off
Parental leave
FMLA leave
short-term disability
long-term disability
Backup care for children and elders
Tuition Assistance
Professional Development
Continuing education support
Job Description
Bon Secours is a respected healthcare network with a legacy that spans over 150 years, dedicated to delivering compassionate and exceptional care throughout the communities they serve. As a faith-based and patient-focused organization, Bon Secours emphasizes the health and well-being of patients in mind, body, and spirit. The organization foster a culture built on values such as compassion, human dignity, integrity, service, and stewardship. These values guide the actions and decisions of everyone on the team, aiming to create not only a nurturing environment for patients but also a rewarding workplace for associates. With numerous locations and services, Bon Secours... Show More
Job Requirements
- High school diploma or GED
- Prior experience in patient registration or healthcare preferred
- Basic knowledge of patient registration processes
- Excellent verbal and written communication skills
- Ability to multitask and handle pressure
- Strong organizational skills
- Reliable and punctual
- Ability to maintain patient confidentiality
- Proficiency with computer systems and software
- Ability to work flexible hours or at different locations as required
Job Qualifications
- High school diploma or GED
- Prior experience in patient registration or healthcare preferred
- Strong communication skills
- Excellent customer service abilities
- Ability to troubleshoot and resolve problems
- Basic knowledge of insurance verification
- Computer proficiency and ability to enter data accurately
- Ability to work in a team-oriented environment
- Flexibility to cover other physician practice locations as needed
Job Duties
- Serve as the primary point of contact between patients and physician practices
- Provide strong communication and excellent customer service by greeting patients respectfully
- Answer internal and external calls, route calls, schedule patients, and enter information accurately and timely
- Process patients as they present for appointments
- Troubleshoot and resolve problems promptly to maintain patient flow and inform supervisor of any issues
- Process admission paperwork including basic insurance verification and correct registration errors
- Record time indicators for lobby wait times
- Calculate patient liabilities and collect and process payments
- Reconcile cash drawer at the end of the day
- Perform charge entry for external services as necessary
- Schedule referrals or follow-up appointments and assist patients with online scheduling and MyChart
- Assist patients in obtaining necessary referrals and record referrals on tracking tools
- Obtain authorizations and pre-certifications for scheduled procedures
- Pull patient charts, file and maintain information according to policy, and route charts to clinical staff
- Verify prescription benefits in electronic health record
- Refer patients to financial counselors when additional counseling or payment arrangements are needed
- Complete accounts in revenue cycle software
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities