NKC Health Medical Group

Patient Service Representative

Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Employer matched retirement plan
Paid Time Off
Paid holidays
educational assistance
Day shift schedule

Job Description

NKC Health is a dedicated healthcare organization committed to empowering hope and healing in every life they touch. Operating with a clear mission to provide compassionate and comprehensive care, NKC Health serves the community through a range of services including primary care, specialty clinics, and various support roles. The organization prides itself on a team-driven approach, where every member plays a vital role in enhancing patient experiences and outcomes. Located in the Kansas City area, NKC Health is recognized for its commitment to health equity, patient-centered care, and fostering a supportive work environment for its staff.

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Job Requirements

  • High school diploma or GED equivalent
  • two years of experience in a physician's office or healthcare setting
  • customer service skills
  • basic office skills
  • CPT and diagnosis coding experience is a plus

Job Qualifications

  • High School diploma or GED equivalent
  • two years of experience in a physician's office or healthcare setting
  • customer service skills
  • basic office skills
  • CPT and diagnosis coding experience is a plus

Job Duties

  • Completes patient registration and eligibility verification accurately and in a timely manner
  • demonstrates positive customer service attitude in person and on the telephone
  • informs patients of their co-pay and deductible responsibility, collects co-payments and patient balances and records payments accurately
  • checks patients out and assists patients with scheduling follow-up appointments
  • coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner
  • schedules appointments efficiently to meet provider and patient expectations
  • demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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