Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Paid Time Off
401(k) plan with Company Match
Safe harbor match and profit sharing
Positive work environment
Career growth opportunities
Job Description
Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, with a legacy spanning over ninety years. Established in 1926, TOA has grown steadily and now operates more than 20 locations throughout the state, serving patients with diverse musculoskeletal needs. The organization is dedicated to advancing orthopaedic care by combining expert diagnosis and treatment with compassionate patient service. TOA's mission is to help patients live their best lives by offering cutting-edge orthopaedic solutions and fostering a supportive work environment that values stability, impact, collaboration, and career fulfillment.
TOA prides itself on strong community ties and t... Show More
TOA prides itself on strong community ties and t... Show More
Job Requirements
- focused on patient satisfaction, responds in a prompt and empathetic manner to meet patient needs
- seeks opportunity to exceed patient needs and expectations
- meets commitments and provides positive memorable patient experiences
- manages difficult or emotional customer situations with poise and professionalism
- balances team and individual responsibilities
- exhibits objectivity and openness to the views of others
- gives and welcomes feedback
- contributes to building a positive team spirit
- puts the success of team above own interests
- builds morale and supports everyone’s efforts
- regularly assists others
- asks for help when needed
- identifies and resolves problems in a timely manner
- skillfully gathers and analyzes information
- develops alternative solutions when appropriate
- uses reason even when dealing with emotional situations
- meets or exceeds organizational productivity standards
- completes work in a timely manner
- strives to increase productivity
- works quickly and precisely
- demonstrates accuracy and thoroughness
- applies feedback to improve performance
- monitors own work to ensure quality
- consistently arrives to work, meetings and appointments ready and on time
- ensures work responsibilities are covered when absent
- previous successful experience in a healthcare clinic or office environment or customer service role preferred but not required
- high school diploma required
- bachelor’s degree preferred
Job Qualifications
- high school diploma required
- bachelor’s degree preferred
- previous successful experience in a healthcare clinic or office environment or customer service role preferred but not required
- demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook
- demonstrated proficiency with electronic health records is helpful, nextgen preferred
- adept in reading and interpreting written information
- clear and informative writing skills
- ability to vary writing style to meet audience needs
- speaks clearly and professionally
- actively listens and responds appropriately to questions
Job Duties
- demonstrate exceptional customer service and patient focus to make each encounter as positive as possible
- work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team
- verify patient demographic information upon arrival
- update and change insurance information as appropriate
- scan insurance cards and drivers licenses
- enter referrals into the computer and link it to the appropriate case
- collect copayments, coinsurances, deductibles, and balances
- prep daily clinics for upcoming appointments and print related documents
- create a record of the appointment or an encounter and print
- ensure that all documentation is entered accurately and swiftly
- schedule follow-up appointments as necessary
Job Qualifications
Experience
No experience required
Job Location
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