Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Life insurance
short term disability
long term disability
counseling services
discount programs
Job Description
Axia Women's Health is a renowned healthcare organization dedicated to improving women's health through a compassionate and comprehensive approach. Recognized as a Great Place to Work for the fourth consecutive year, Axia Women's Health has established itself as a leading network of women's health centers across multiple states including New Jersey, Pennsylvania, Indiana, and Kentucky. The organization encompasses a diverse range of services such as OB/GYN care, breast health centers, high-risk pregnancy centers, laboratories, urogynecology care, and fertility centers. This expansive network highlights Axia's commitment to delivering personalized and high-quality care tailored specifically to the needs of women.
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Job Requirements
- High school diploma or equivalent
- ability to provide excellent customer service
- effective communication skills both written and verbal
- capability to multitask and operate in a busy environment
- compassionate and empathetic demeanor towards patients
- proficiency in time management and prioritizing tasks
- teamwork skills with collaborative mindset
- adaptability to changing priorities
- flexibility to work varied schedules and at different locations if required
Job Qualifications
- High School diploma or equivalent
- prior experience as a medical receptionist or patient service representative preferred but not required
- excellent customer service skills including written and verbal communication
- ability to multitask and work in a fast-paced environment
- compassionate and empathetic attitude towards patients
- strong time management skills with ability to prioritize tasks and patients efficiently
- proven ability to work collaboratively within a team environment
- highly adaptable and able to adjust to changing priorities and conditions
- willingness to work a flexible schedule and provide coverage at satellite locations as needed
Job Duties
- Greet patients and visitors in a professional and courteous manner, providing assistance and directing them to the appropriate waiting area
- notify appropriate personnel to meet and escort patients to the exam room
- promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed
- retrieve and appropriately route any messages from the answering service
- courteously screen solicitors for relevance to care center's needs
- perform registration functions for new or existing patients and activate patient files
- effectively collect and record copayments as required
- verify patient insurance eligibility and clearly communicate benefit limitations
- assist with scheduling patient appointments and follow-up visits
- ensure accurate and detailed documentation of patient encounters
- provide additional support to patients and medical staff as needed
- work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations
- ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA)
- adhere to practice policies, procedures, and protocols
- participate in team meetings and contribute to quality improvement initiatives
- demonstrate commitment to the organization’s mission, vision, and values by embodying its principles in daily activities
- uphold high standards of ethical behavior, integrity, and professionalism
- actively contribute to creating a positive work environment that aligns with the organization’s goals and objectives
- other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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