Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Tuition Assistance
Employee wellness programs
Job Description
Duke Health is a renowned healthcare system dedicated to providing compassionate care that significantly improves the lives of patients, their families, and the broader community. As a leader in healthcare innovation and patient care, Duke Health operates a network of facilities that extend statewide in North Carolina, offering a wide range of primary and specialty outpatient clinics under its Integrated Practice. This expansive network allows Duke Health to deliver its mission of advancing health and well-being through collaborative efforts and cutting-edge medical practices.
One of the key facilities within this network is the Signature Care clinic at 3475 ... Show More
One of the key facilities within this network is the Signature Care clinic at 3475 ... Show More
Job Requirements
- Knowledge of basic grammar and mathematical principles
- Minimum of one year work experience in patient or public service
- Ability to coordinate multiple tasks effectively
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to use medical office software and systems
- Commitment to compassion and patient-centered care
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in patient or public service
- Ability to coordinate multiple tasks effectively
- Proficient communication skills
- Familiarity with medical office procedures and systems
- Basic knowledge of grammar and mathematical principles
- Experience with electronic health record systems preferred
Job Duties
- Prepare for clinic visits by reviewing next day patients, completing reminder calls, entering pre-visit orders, identifying required paperwork, reviewing patient accounts, collect on account balances and membership fees
- Check-in patients on arrival, verify identity using double identifiers, update all demographics in Maestro, make necessary edits, present required forms, complete check-in fields, clear Maestro alerts, check-out patients and schedule return appointments
- Open daily cash management batch for collecting payments and close batches adhering to cash management policies
- Review work files and queues in Maestro to make adjustments and clear patient account issues
- Manage Signature Care referral work queues ensuring all addressed within 24 hours
- Explain billing to patients according to PRMO credit and collection policies, handle internal billing for concierge fees
- Answer telephone calls live, assist patients with requests, cancellations, reschedules, initiate messages to providers or nurses, retrieve and return unanswered calls same day, enter phone encounters in Maestro
- Maintain fax logs and scan documents into EPIC
- Bill schedules for provider templates
- Handle special provider requests and projects
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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