Patient Registrar III - Pan American Family Practice
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability Coverage
Life insurance
Paid Time Off
employee wellness program
Job Description
Presbyterian Healthcare Services is a leading, not-for-profit healthcare system based in New Mexico, dedicated to improving community health. Founded in 1908, it operates nine hospitals, a statewide health plan, and a multi-specialty medical group. With nearly 14,000 employees, Presbyterian is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and commercial insurance plans. Known for its mission-driven approach, the organization embraces community health initiatives including growers' markets and local partnerships aimed at enhancing the well-being of New Mexicans. The organization offers comprehensive employee benefits such as medical, dental, vision, life insurance, disability... Show More
Job Requirements
- high school or equivalent
- two years experience in healthcare or customer service
- ability to demonstrate competency in scheduling and registration
- pass EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training
- pass annual competency exams
- attend quarterly MSO meetings
- attend staff meetings
- attend employee forums
Job Qualifications
- high school or equivalent
- two years experience in healthcare or customer service with significant customer service experience
- demonstrate competency in scheduling and registration
- pass all EPIC competencies within 30 days of hire
- general knowledge of customer encounter processes including scheduling, registration, contract requirements, financial guidelines, coordination of services, and billing
- strong communication skills with ability to manage conflict and escalate when necessary
Job Duties
- act as experience ambassador for patients, families, and visitors
- mentor and encourage use of Kiosk technology for patient registration
- ensure accuracy of data capture to reduce denials
- secure financial payments at time of service including co-insurance, copayments, residual balances, self-pay, and deductibles
- facilitate patient registration and wayfinding
- respond to walk-in inquiries such as form or prescription pick-up, scope of practice information, PCP acquisition, scheduling, release of information requests, and message management
- manage telephone encounter messages and route appropriately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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