Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability insurance
Short term disability insurance
401k
Life insurance
Paid Time Off
Paid holidays
Volunteer time off
discount programs
paid sabbatical
Hsa account eligibility
Fsa account eligibility
Employee assistance program
Employee Resource Groups
Job Description
Circles is an inclusive and empowering company culture that values self-expression and individuality among its employees. The environment encourages open communication, respect, and professional growth, creating a supportive workplace where employees are motivated to pursue their career aspirations both personally and professionally. The wellbeing of Circles' staff is a top priority, ensuring that employees feel cared for and supported, which directly translates into the exceptional service provided to their consumers. Circles fosters an atmosphere where diversity is embraced, and individuals are encouraged to share their unique perspectives and talents, enabling a dynamic and innovative work environment.
At Circles,... Show More
At Circles,... Show More
Job Requirements
- High school diploma required
- bachelor's degree preferred
- three plus years of customer service experience
- prior front desk, concierge or hospitality experience preferred
- experience in healthcare strongly preferred
- demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word
- strong verbal and written communication and organizational skills
- ability to provide quality service in a fast paced environment
- active listening
- desire for continuous learning
- fluency in Modern Standard Arabic and English
- sensitivity to ethnically diverse patients and understanding of diverse cultural norms
- knowledge of cultural backgrounds of Middle Eastern patients
Job Qualifications
- High school diploma
- bachelor's degree preferred
- three plus years of customer service experience
- prior front desk, concierge or hospitality experience preferred
- experience in healthcare strongly preferred
- demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word
- strong verbal and written communication and organizational skills
- proven ability to provide quality service in a fast paced environment
- active listening skills
- desire for continuous learning
- must be fluent in Modern Standard Arabic and English
- sensitivity to ethnically diverse patients and understanding of diverse cultural norms
- knowledge of cultural backgrounds of patients from the Middle East
Job Duties
- Providing uncompromising service to patients and guests by arranging personal and convenience services
- perform general information research on products or services
- responding to international patients and their guests' requests for visitor information, special arrangements or services and planning or identifying proper providers to assist
- respond to special requests from patients and their guests with unique needs and follow up to promote satisfaction
- answer, record and process all calls, messages, requests, questions and concerns
- contact appropriate individuals or client departments as necessary to resolve calls, requests or problems
- triaging any clinical or health related requests to appropriate client liaison assigned
- arrival airport greetings at baggage claim area and airport drop-off of patients and guests
- perform administrative and recordkeeping tasks associated with international concierge functions
- project an approachable and professional image at all times
- promote meaningful relationships through engaging and informed conversations with patients and guests via face to face interaction, phone and email
- respond to patient and guest requests in a professional, courteous and timely manner, without exception
- collaborate on new ideas and initiatives with team members and your Lead Concierge
- maintain a clean and organized working environment
- able to adapt to schedule changes as needed to ensure appropriate staffing
- consistently provide best in class customer service in a fast paced, structured environment
- adhere to all Circles fulfillment policies and procedures in delivering an exceptional customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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