Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability insurance
Short term disability insurance
401k with match
Life insurance
Paid Time Off
Paid holidays
Volunteer paid day off
discount programs
paid sabbatical
HSA/FSA account eligibility
Employee assistance program
Employee Resource Groups
Job Description
Circles is an inclusive company culture dedicated to fostering an environment of self-expression, individuality, and open communication. The organization values respect and ongoing job development, empowering its employees to pursue their personal and professional career goals. By prioritizing the well-being of its employees, Circles ensures that this same standard of care and attentiveness is reflected in the service provided to its consumers. This commitment to a supportive workplace helps create a positive atmosphere where both employees and clients can thrive.
The Patient Ambassador role at Circles is a unique and highly rewarding position focused on delivering exceptional white-glove hospitality... Show More
The Patient Ambassador role at Circles is a unique and highly rewarding position focused on delivering exceptional white-glove hospitality... Show More
Job Requirements
- HS diploma required
- Bachelor’s degree preferred
- 3+ years of customer service experience
- Prior front desk, concierge or hospitality experience preferred
- Experience in healthcare preferred
- Strong MS Office skills including PowerPoint, Excel and MS Word
- Strong verbal and written communication and organizational skills
- Active listening
- Desire for continuous learning
- Must be fluent in Modern Standard Arabic and English
- Sensitive to ethnically diverse patients
- Must have knowledge of cultural backgrounds of patients from the Middle East
- Must reside within commuting distance to Rochester, Minnesota
- Willingness to work flexible schedule including weekends and evenings
- Must be able to work 100% on-site
- No sponsorship or relocation packages offered
Job Qualifications
- HS diploma
- Bachelor’s degree preferred
- 3+ years of customer service experience
- Prior front desk, concierge or other hospitality experience preferred
- Experience in healthcare strongly preferred
- Demonstrated strong MS Office skills including PowerPoint, Excel, and MS Word
- Strong verbal and written communication skills
- Strong organizational skills
- Proven ability to provide quality service in a fast-paced environment
- Active listening skills
- Desire for continuous learning
- Fluent in Modern Standard Arabic and English
- Sensitive to ethnically diverse patients
- Knowledge of cultural backgrounds of patients from the Middle East
Job Duties
- Providing uncompromising service to patients and guests by arranging personal and convenience services
- Perform general information research on products or services
- Respond to international patients and their guests requests for visitor information, special arrangements or services and planning or identifying proper providers to assist
- Respond to special requests from patients and their guests with unique needs and follow up to promote satisfaction
- Answer, record and process all calls, messages, requests, questions and concerns
- Contact appropriate individuals or client departments as necessary to resolve calls, requests or problems
- Triaging any clinical or health related requests to appropriate client liaison assigned
- Arrival airport greetings at baggage claim area and airport drop-off of patients and guests
- Perform administrative and recordkeeping tasks associated with international concierge functions
- Project an approachable and professional image at all times
- Promote meaningful relationships through engaging and informed conversations with patients and guests via face to face interaction, phone and email
- Respond to patient and guest requests in a professional, courteous and timely manner, without exception
- Collaborate on new ideas and initiatives with team members and your Lead Concierge
- Maintain a clean and organized working environment
- Able to adapt to schedule changes as needed to ensure appropriate staffing
- Consistently provide best in class customer service in a fast paced, structured environment
- Adhere to all Circles fulfillment policies and procedures in delivering an exceptional customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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