Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
Job Description
Our medspa and healthcare facility is dedicated to providing exceptional patient care and a welcoming environment for all visitors. We pride ourselves on combining advanced medical treatments with a personalized approach to wellness and beauty, ensuring that each patient receives outstanding service and care tailored to their individual needs. As a leader in the medspa industry, we emphasize professionalism, empathy, and effective communication to help our patients feel comfortable and valued throughout their experience with us.
The Patient Experience Coordinator plays a critical role in championing the patient journey from the moment they enter our doors or re... Show More
The Patient Experience Coordinator plays a critical role in championing the patient journey from the moment they enter our doors or re... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a healthcare or medspa administrative role preferred
- Proficiency in electronic medical records (EMR) systems preferred
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to multitask and remain calm under pressure
- Basic knowledge of billing and payment processing
- Familiarity with scheduling software and office equipment
Job Qualifications
- High school diploma or equivalent
- Previous experience in a healthcare or medspa administrative role preferred
- Strong communication and interpersonal skills
- Proficiency with electronic medical records (EMR) systems preferred
- Excellent customer service skills with a focus on empathy and professionalism
- Ability to multitask and manage a dynamic work environment
- Basic understanding of billing and payment processing
- Knowledge of scheduling software and office equipment
Job Duties
- Greet patients and visitors warmly, creating a friendly and professional first impression
- Efficiently check patients in and out
- Answer multi-line phone systems with a courteous, professional demeanor and concierge service
- Schedule, confirm, and reschedule appointments as requested
- Provide information and support related to clinic services, policies, and procedures
- Deliver high-touch, concierge-style service tailored to patient needs and concerns
- Proactively address patient questions or issues, escalating to appropriate staff when necessary
- Maintain a calm, compassionate, and solution-oriented approach in all interactions
- Ensure accurate and timely documentation in the electronic medical record (EMR)
- Assist with managing waiting room flow and communication between staff
- Perform general clerical tasks including scanning, attaching paperwork, faxing, and handling incoming/outgoing mail
- Accurately process payments, including balances, rewards programs and 3rd party payment plans
- Explain and enroll patients in applicable rewards programs and promotional offers
- Assist patients in understanding their financial responsibilities and payment options
- Troubleshoot billing concerns or patient questions with clarity and care
- Keep updated knowledge of the practice's pricing, promotions, financial policies, and financial offerings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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