Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Comprehensive medical coverage
prescription drug coverage
behavioral health coverage
free telemedicine services
free AirMed medical transportation
Dental benefits
vision benefits
Life insurance
Disability Coverage
flexible spending accounts
Supplemental health protection plans
Identity Theft Protection
legal counseling
long-term care coverage
moving assistance
Pet insurance
401(k) Plan
Employee stock purchase plan
Fertility and family building benefits
Adoption assistance
referral services
Consumer discounts
retirement readiness services
Education Assistance
Colleague recognition program
Paid Time Off
paid family leave
long-term disability coverage
Short-Term Disability coverage
leaves of absence
Employee Health Assistance Fund
Job Description
TriStar NorthCrest Medical Center is part of HCA Healthcare, the nation's leading provider of healthcare services known for its commitment to quality patient care and innovative medical practices. TriStar NorthCrest offers a comprehensive rewards package that focuses on the overall health, life, career, and retirement of its employees. Benefits include extensive medical coverage, prescription drug plans, behavioral health coverage, free telemedicine, and AirMed medical transportation. Additionally, employees have access to dental and vision benefits, life and disability insurance, flexible spending accounts, supplemental health protection plans, and identity theft protection. The center also provides resources for emotional, physical, and financial wellbeing,... Show More
Job Requirements
- High school diploma or GED preferred
- hospitality degree preferred
- minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- previous patient access experience preferred
Job Qualifications
- High school diploma or GED preferred
- hospitality degree preferred
- minimum 3 years patient access, hotel, restaurant, retail, or customer service experience required
- previous patient access experience preferred
Job Duties
- Welcome patient and family members in a professional manner
- contact the nursing staff for emergency medical needs and answer patient and visitor questions
- model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
- promote and demonstrate excellent customer service
- oversee the daily activities of the front desk and lobby areas including tidiness of the area
- greet patients upon arrival, and navigate patient flow
- assist with check in process
- monitor patient registration tracker
- perform lobby rounding to ensure patients are kept aware of their wait time expectations
- perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- encourage and assist with patient enrollment in the Patient Portal
- empower to make decisions on their own to help a customer
- escalate appropriately
- understand that our reputation is only as good as our customer’s last experience
- ensure it is the best
- consistently provide patient flow updates to PTAC leadership
- assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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