Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.03 - $30.01
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
Employee assistance program
Job Description
Adventist Health is a renowned faith-based, nonprofit, integrated health system that serves more than 100 communities on the West Coast and Hawaii. With a network comprising over 440 sites of care, including 27 acute care facilities, Adventist Health has established itself as a leader in providing comprehensive healthcare services. Rooted deeply in Adventist heritage and values, this organization delivers patient-centered care across various settings such as hospitals, clinics, home care, and hospice agencies, reaching both rural and urban populations with equal dedication. The commitment to compassionate care is reflected in its talented team of over 38,000 individuals, including employees, physicians,... Show More
Job Requirements
- High school education or GED preferred
- Associate's or technical degree in hospitality or related experience preferred
- Three years patient access, hotel, restaurant, retail, or customer service experience preferred
- Previous patient access experience preferred
- Knowledge of AIDET guidelines
- Ability to communicate effectively with patients and team members
- Strong organizational and multitasking skills
- Ability to remain professional under pressure
Job Qualifications
- High school education or GED
- Associate's or technical degree in hospitality or related field preferred
- Three years patient access, hotel, restaurant, retail, or customer service experience preferred
- Previous patient access experience preferred
Job Duties
- Welcomes patients and family members in a professional manner
- Follows AIDET guidelines in all patient interactions
- Oversees daily activities of the front desk and lobby areas including tidiness
- Greets patients upon arrival and navigates patient flow
- Assists with check-in process and monitors patient registration fast track tracker
- Tracks patient wait times and escalates delays to appropriate leaders
- Provides patient flow updates to patient access leadership and resolves real-time patient concerns
- Anticipates patient and family needs and addresses them promptly
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: