Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Employee assistance program
Job Description
Adventist Health is a faith-based, nonprofit, integrated health system that serves more than 100 communities across the West Coast and Hawaii. With over 440 sites of care including 27 acute care facilities, the organization has an extensive footprint in the healthcare sector, providing a diverse array of services such as hospital care, clinics, home care, and hospice agencies. Founded on strong Adventist heritage and values, Adventist Health emphasizes compassionate care delivered by a talented and dedicated workforce of more than 38,000 employees, physicians, medical staff, and volunteers. The organization's mission centers on living God’s love by inspiring health, wholeness, and... Show More
Job Requirements
- High school education or GED preferred
- Associate's or technical degree in hospitality or equivalent combination of education and experience preferred
- Three years' experience in patient access, hotel, restaurant, retail or customer service preferred
- Previous patient access experience preferred
- Ability to follow AIDET communication guidelines
- Commitment to high standards of customer service
- Willingness to receive required vaccinations as condition of employment
- Eligibility to participate in E-Verify
Job Qualifications
- High school education or GED preferred
- Associate's or technical degree in hospitality or equivalent combination of education and experience preferred
- Three years' experience in patient access, hotel, restaurant, retail, or customer service preferred
- Previous patient access experience preferred
Job Duties
- Welcomes patients and family members in a professional manner following AIDET guidelines
- Oversees daily activities of the front desk and lobby areas including tidiness
- Greets patients upon arrival and navigates patient flow
- Assists with check-in process and monitors patient registration fast track tracker
- Tracks patient wait times and escalates delays to appropriate leaders
- Provides patient flow updates to patient access leadership and assists in resolving real-time patient concerns
- Anticipates patient and family needs and addresses them in real-time where applicable
- Performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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