Job Overview
Compensation
Type:
Hourly
Rate:
Range $24.03 - $30.01
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Job Description
Adventist Health is a prominent healthcare system headquartered in Roseville, California, with a significant presence in the metropolitan Sacramento area. The corporate headquarters have been established in Roseville for over 40 years. Known for its commitment to health and well-being, Adventist Health unveiled its WELL-certified campus in 2019, creating a rejuvenating environment designed to support associates across the system. This campus promotes collaboration, innovation, and connection, whether employees work virtually or on-site. The campus itself is recognized for its welcoming spaces that inspire productivity and well-being, reflecting the organization's holistic approach to healthcare and workplace culture.
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Job Requirements
- High school education/GED or equivalent preferred
- associate’s/technical degree in hospitality or equivalent combination of education/related experience preferred
- three years’ patient access, hotel, restaurant, retail, or customer service experience preferred
- previous patient access experience preferred
Job Qualifications
- High school education/GED or equivalent preferred
- associate’s/technical degree in hospitality or equivalent combination of education/related experience preferred
- three years’ patient access, hotel, restaurant, retail, or customer service experience preferred
- previous patient access experience preferred
Job Duties
- Welcomes patients and family members in a professional manner
- follows AIDET guidelines in all interactions with the patient and ensures adherence to the patient experience expectations
- promotes and demonstrates excellent customer service
- oversees the daily activities of the front desk and lobby areas including tidiness of the area
- greets patients upon arrival and navigates patient flow
- assists with check in process
- monitors patient registration fast track tracker
- tracks length of time that a patient has been waiting and escalates those wait times to the appropriate leaders
- keeps the patient well informed of any potential delays while they are sitting in the lobby
- provides patient flow updates to patient access leadership
- assists in resolving real-time patient concerns
- anticipates the patient's and family members' needs and be empowered to address these needs in real-time where applicable
- performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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