Patient Experience Concierge, Patient Experience, FT,5:30A-2P
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
Baptist Health is recognized as the largest not-for-profit healthcare organization in the South Florida region, boasting an extensive network that includes 12 hospitals, over 29,000 employees, and more than 4,500 physicians. The organization serves communities across Miami-Dade, Monroe, Broward, and Palm Beach counties through a comprehensive system of 200 outpatient centers, urgent care facilities, and physician practices. Baptist Health is known for its internationally acclaimed centers of excellence, specializing in cancer treatment, cardiovascular care, orthopedics and sports medicine, and neurosciences. Supported by philanthropy and driven by a faith-based mission for medical excellence, Baptist Health has maintained a strong reputation for... Show More
Job Requirements
- High school diploma or equivalent
- No previous experience required
- Bilingual in English and Spanish preferred
- Computer knowledge with proficiency in Microsoft Office Outlook and Excel
- Previous experience in customer services required
- Flexible work schedule
- Strong verbal communication skills and follow-through abilities
Job Qualifications
- High school diploma or equivalent
- Bilingual in English and Spanish preferred
- Computer proficiency in Microsoft Office Outlook and Excel
- Previous experience in customer service
- Strong verbal communication skills
- Ability to follow through effectively
- Flexibility in work schedule
Job Duties
- Greet and assist patients and visitors upon arrival
- Serve as liaison between patients, families, and clinical staff
- Provide accurate information to patients and family members
- Coordinate patient and guest services in the reception area
- Address and resolve complaints and special needs promptly
- Maintain positive relationships with supporting hospital departments
- Demonstrate excellent customer service and interpersonal skills
Job Qualifications
Experience
No experience required
Job Location
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