Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
Paid Time Off
Employee stock purchase plan
Retirement Plan
Fertility and family building benefits
Adoption assistance
free counseling services
Consumer discounts
Education Assistance
Colleague recognition program
Job Description
TriStar Summit Medical Center is a prominent healthcare facility that is part of the HCA Healthcare network, known for its commitment to delivering respectful, compassionate care to its patients. HCA Healthcare is a leader in the healthcare industry, recognized multiple times as one of the World's Most Ethical Companies. With a robust focus on the intrinsic worth of each individual, the organization fosters an environment where colleagues are trusted and valued members of the healthcare team. TriStar Summit Medical Center offers a comprehensive range of medical services, supported by advanced medical technology and a team dedicated to high-quality patient care.... Show More
Job Requirements
- high school diploma or GED preferred
- minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
- previous patient access experience preferred
Job Qualifications
- high school diploma or GED preferred
- hospitality degree preferred
- minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
- previous patient access experience preferred
Job Duties
- welcome patient and family members in a professional manner
- contact the nursing staff for emergency medical needs and answer patient and visitor questions
- model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
- promote and demonstrate excellent customer service
- oversee the daily activities of the front desk and lobby areas including tidiness of the area
- greet patients upon arrival and navigate patient flow
- assist with check in process
- monitor patient registration tracker
- perform lobby rounding to ensure patients are kept aware of their wait time expectations
- perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- encourage and assist with patient enrollment in the Patient Portal
- empower to make decisions on their own to help a customer
- escalate appropriately
- understand that our reputation is only as good as our customer's last experience
- ensure it is the best
- consistently provide patient flow updates to PTAC leadership
- assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter