Patient Experience Concierge Full-time Weekdays
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Comprehensive medical coverage
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
flexible spending accounts
401(k) Plan
Employee stock purchase plan
Fertility and family building benefits
referral services
Consumer discounts
Education Assistance
Paid Time Off
Job Description
HCA Florida St. Lucie Hospital is part of the HCA Healthcare family, a leading provider of comprehensive healthcare services known for its commitment to delivering respectful, compassionate care. With a dedicated team of over 270,000 professionals nationwide, HCA Healthcare has built a strong reputation as one of the World's Most Ethical Companies, recognized multiple times by the Ethisphere Institute. This healthcare system places a great emphasis on the intrinsic worth of each individual, both patients and colleagues alike, ensuring that every interaction is handled with kindness and professionalism. HCA Florida St. Lucie Hospital exemplifies these values by offering a supportive... Show More
Job Requirements
- High school diploma or GED preferred
- Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred
Job Qualifications
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 year's patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred
Job Duties
- Oversee the daily activities of the front desk and lobby areas including tidiness of the area
- Greet patients upon arrival and navigate patient flow
- Assist with check in process
- monitor patient registration tracker
- Perform lobby rounding to ensure patients are kept aware of their wait time expectations
- Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- Encourage and assist with patient enrollment in the Patient Portal
- Empowerment to make decisions on their own to help a customer
- escalate appropriately
- Understands that our reputation is only as good as our customer's last experience
- ensure it is the best
- Consistently provide patient flow updates to PTAC leadership
- Assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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