Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Standard Hours
Benefits
Comprehensive medical coverage
Dental Insurance
Vision Insurance
Life insurance
Disability Coverage
flexible spending accounts
Employee stock purchase plan
401(k) Plan
referral services
Employee Health Assistance Fund
Education Assistance
Paid Time Off
Employee Recognition Program
Job Description
HCA Florida Mercy Hospital is a leading healthcare facility dedicated to providing exceptional patient care and a supportive work environment. As part of the larger HCA Healthcare family, one of the most respected healthcare organizations in the United States, it benefits from extensive resources, innovative programs, and a commitment to the wellbeing of both patients and employees. HCA Healthcare has invested up to 300 million dollars over three years to support its workforce, demonstrating a strong commitment to career growth, health, and overall employee satisfaction. The hospital is known for its comprehensive total rewards package that includes a variety of... Show More
Job Requirements
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred
Job Qualifications
- High school diploma or GED preferred
- Hospitality degree preferred
- Minimum 3 year’s patient access, hotel, restaurant, retail, or customer service experience required
- Previous Patient Access experience preferred
Job Duties
- Oversee the daily activities of the front desk and lobby areas including tidiness of the area
- Greet patients upon arrival, and navigate patient flow
- Assist with check in process
- monitor patient registration tracker
- Perform lobby rounding to ensure patients are kept aware of their wait time expectations
- Perform lobby rounding to ensure lobby and waiting room area is clean, safe and comfortable for patients, family and visitors
- Encourage and assist with patient enrollment in the Patient Portal
- Empowerment to make decisions on their own to help a customer
- escalate appropriately
- Understands that our reputation is only as good as our customer's last experience
- ensure it is the best
- Consistently provide patient flow updates to PTAC leadership
- Assist in resolving real-time patient concerns
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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