Patient Experience Concierge, Concierge Services, PT, (Shift) VARIES
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.00 - $16.75
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
flexible scheduling
Job Description
The Patient Experience Concierge role is a vital position within a hospital setting, serving as the Director of First Impression for patients and their families. This position is dedicated to addressing the initial needs of patients and family members, ensuring they receive accurate information and feel welcomed from the moment they enter the hospital premises. The hospital, a respected healthcare institution, prides itself on delivering comprehensive medical services while maintaining a patient-centered approach. The role embodies the hospital's commitment to compassionate care by fostering positive interactions between patients, families, staff, and the broader community.
As the Patient Experience Concie... Show More
As the Patient Experience Concie... Show More
Job Requirements
- High school diploma or equivalent
- Proficiency in Microsoft Office Outlook and Excel
- Previous experience in customer service
- Strong verbal communication skills
- Flexibility in work schedule
- Bilingual English and Spanish preferred
- Ability to manage multiple tasks efficiently
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service
- Strong verbal communication skills
- Proficiency in Microsoft Office Outlook and Excel
- Bilingual in English and Spanish preferred
- Ability to work flexible schedules
- Strong follow-through and problem-solving skills
Job Duties
- Greet and assist visitors to the hospital
- Serve as the liaison between patients, families, and clinical staff
- Provide accurate information to patients and family members
- Maintain relationships with supporting hospital departments
- Coordinate patient and guest services for the reception area
- Address and resolve complaints, problems, or special needs promptly
- Demonstrate excellent customer service and positive interpersonal skills
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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