Baptist Hospital of Miami logo

Patient Experience Concierge, Concierge Services

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $16.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Tuition Reimbursement
Wellness Program

Job Description

Baptist Health stands as the region's largest not-for-profit healthcare organization, boasting a comprehensive network of 12 hospitals, over 29,000 dedicated employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. Renowned for its internationally acclaimed centers of excellence in cancer treatment, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is deeply rooted in a faith-based mission of medical excellence and supported generously by philanthropy. Over the past 25 years, Baptist Health has been honored consistently as one of Fortune's 100 Best Companies to Work For. Additionally, in... Show More

Job Requirements

  • high school diploma certificate of completion ged or equivalent training or experience required
  • bilingual English and Spanish
  • computer knowledge and proficiency in Microsoft Office Outlook and Excel
  • previous experience in customer service preferred
  • minimum required experience less than 1 year

Job Qualifications

  • high school diploma certificate of completion ged or equivalent training or experience required
  • bilingual English and Spanish
  • computer knowledge and proficiency in Microsoft Office Outlook and Excel
  • previous experience in customer service preferred
  • minimum required experience less than 1 year

Job Duties

  • acknowledges greets and assists visitors
  • represents the hospital positively and interacts courteously with patients families guests and hospital staff
  • connects patients and family with accurate information
  • maintains relationships with supporting departments
  • uses strong communication skills to serve as liaison between patient family and clinical staff
  • seeks satisfactory and expedited solutions to complaints problems or special needs
  • coordinates patient and guest services for reception area

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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