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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $17.50 - $23.88
Work Schedule
Standard Hours
Benefits
comprehensive medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) plan with BJC match
Tuition Assistance
Job Description
Barnes-Jewish Hospital at Washington University Medical Center is recognized as the largest hospital in Missouri and is consistently ranked among the nation’s top hospitals by U.S. News & World Report. This prestigious hospital is supported by a collaborative team of full-time academic faculty and community physicians affiliated with Washington University School of Medicine. Additionally, the hospital benefits from the expertise of residents, interns, fellows, and other medical professionals who contribute to delivering world-class care. The institution prides itself on excellence in nursing care, marked notably by being the first adult hospital in Missouri to earn Magnet Hospital certification from the... Show More
Job Requirements
- High school diploma or GED
- 2-5 years of experience
- Available to work Thursdays and Fridays from 9 am to 5:30 pm
- Ability to communicate effectively with patients and staff
- Strong interpersonal skills
- Ability to customize guest experiences
- Comfortable working in a fast-paced healthcare environment
Job Qualifications
- High school diploma or GED
- 2-5 years of experience
- Customer service experience a plus
- Healthcare experience a plus
Job Duties
- Manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patient’s specific needs to be carried out throughout the patient’s hospital experience
- Customize each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout BJH and WU
- Act as a liaison for each element of the hospital experience in regards to providing the resources, including physicians, staff, social work, dietary, housekeeping and etc. needed during their hospital visit
- Round daily on all new admits, arrivals and VIPs providing concierge services
- Identify and initiate service recovery, special requests and notaries in a timely manner per protocol
- Collect and maintain all data to share with staff, leadership and administration for process improvement regarding patient satisfaction
- Develop and increase the reach of the program through accountability and follow through by attending Daily Care Accelerated Meetings, Patient Family Advisory Council and continuing to support best practice
- Establish relationships with all areas contributing to the daily operation of the service area
- Constant communication with leadership of department to ensure patient safety and satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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