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Job Overview
Benefits
Health Insurance
Paid Time Off
Professional development opportunities
Employee assistance program
Retirement Plan
Job Description
Southern Surgical Arts is a premier medical practice dedicated to providing exceptional cosmetic and reconstructive surgical services. Known for its patient-centered approach and expert team of surgeons, Southern Surgical Arts combines advanced medical techniques with a warm and welcoming environment. The practice prides itself on delivering personalized care tailored to each patient's unique needs and goals. With a reputation for excellence, innovation, and compassionate service, Southern Surgical Arts continually strives to exceed patient expectations at every stage of their journey.
The Patient Coordinator role at Southern Surgical Arts is central to the patient’s journey and focuses on offering an exception... Show More
The Patient Coordinator role at Southern Surgical Arts is central to the patient’s journey and focuses on offering an exception... Show More
Job Requirements
- Previous experience in a medical, hospitality, or customer service role
- Proficient with CRM and EMR systems
- Excellent communication skills
- Ability to multitask effectively
- Strong organizational skills
- Ability to maintain professionalism and empathy
- Ability to discuss financial options with patients
Job Qualifications
- Previous experience in a medical, hospitality, or high-touch customer service role preferred
- Strong interpersonal skills and a warm, engaging personality
- Excellent verbal and written communication skills
- Proven ability to multitask and maintain organization in a fast-paced environment
- Proficient in CRM systems, preferably Lead Loop, and electronic medical record (EMR) systems
- Ability to gather, manage, and accurately document detailed patient information
- Comfortable discussing financial options with patients
- Professional demeanor and tone at all times
- Strong problem-solving skills and proactive attitude
Job Duties
- Qualify incoming leads and guide them through the initial inquiry process
- Offer financing options and assist in navigating available financial resources
- Coordinate medical clearance and ensure all necessary documentation is gathered and accurate
- Build strong rapport with leads and potential patients, acting as a trusted and empathetic point of contact
- Provide concierge-level service, including referrals for accommodations, transportation, and when needed, to other qualified surgeons in the area
- Maintain excellent written and verbal communication via phone, email, and text messages in a timely and professional manner
- Accurately enter and maintain detailed notes and memos in patient charts within our CRM and EHR systems
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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