Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.03 - $30.01
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee wellness program
Professional development opportunities
Employee assistance program
Job Description
Adventist Health is a renowned healthcare organization headquartered in Roseville, California, serving the metropolitan area of Sacramento for over 40 years. The corporate headquarters feature a WELL-certified campus, providing a rejuvenating, collaborative, and innovative environment designed to promote well-being and inspire outstanding work among its associates. Adventist Health presents a dynamic work environment, embracing both virtual and on-campus team interactions, and fostering a culture of excellence, compassion, and patient-centered care throughout the health system.
The role of the Patient Access Representative at Adventist Health is critical for delivering exceptional service to the patient population. This position involves greeting... Show More
The role of the Patient Access Representative at Adventist Health is critical for delivering exceptional service to the patient population. This position involves greeting... Show More
Job Requirements
- High school education or GED or equivalent preferred
- Associate's or technical degree in hospitality or equivalent combination of education and related experience preferred
- Three years' experience in patient access, hotel, restaurant, retail, or customer service preferred
- Previous patient access experience preferred
- Ability to comply with vaccination requirements per organizational policy
- Commitment to providing excellent customer service
- Effective communication and interpersonal skills
- Capable of managing lobby and front desk activities efficiently
Job Qualifications
- High school education or GED preferred
- Associate's or technical degree in hospitality or related field preferred
- Three years of experience in patient access, hotel, restaurant, retail, or customer service preferred
- Previous patient access experience preferred
Job Duties
- Welcomes patients and family members in a professional manner following AIDET guidelines
- Oversees daily front desk and lobby activities including tidiness and navigation of patient flow
- Assists with check-in process and monitors patient registration fast track tracker
- Tracks patient wait times and escalates delays to appropriate leaders
- Provides patient flow updates to patient access leadership and resolves real-time patient concerns
- Anticipates patient and family needs and addresses them in real-time
- Performs other job-related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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