Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.25
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Job Description
Southern Surgical Arts is a leading medical practice dedicated to providing top-tier surgical and patient care services. Established with a commitment to excellence, this practice focuses on delivering a holistic and patient-centered approach to healthcare. Their team of highly skilled surgeons and medical professionals work together to ensure that every patient receives personalized attention, from the initial consultation to post-operative care. Known for their innovative techniques and compassionate care, Southern Surgical Arts has built a reputation as a trusted provider in the medical community. The practice operates in a fast-paced environment where collaboration, clear communication, and an unwavering commitment to... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in medical, hospitality, or customer service roles preferred
- proficiency in CRM and EMR systems
- excellent communication skills
- ability to multitask effectively
- strong interpersonal skills
- professional demeanor
- willingness to learn and adapt
- basic financial literacy
Job Qualifications
- Previous experience in a medical, hospitality, or high-touch customer service role preferred
- strong interpersonal skills and a warm, engaging personality
- excellent verbal and written communication skills
- proven ability to multitask and maintain organization in a fast-paced environment
- proficient in CRM systems, preferably Lead Loop, and electronic medical record (EMR) systems
- ability to gather, manage, and accurately document detailed patient information
- comfortable discussing financial options with patients
- professional demeanor and tone at all times
- strong problem-solving skills and proactive attitude
Job Duties
- Qualify incoming leads and guide them through the initial inquiry process
- offer financing options and assist in navigating available financial resources
- coordinate medical clearance and ensure all necessary documentation is gathered and accurate
- build strong rapport with leads and potential patients, acting as a trusted and empathetic point of contact
- provide concierge-level service, including referrals for accommodations, transportation, and when needed, to other qualified surgeons in the area
- maintain excellent written and verbal communication via phone, email, and text messages in a timely and professional manner
- accurately enter and maintain detailed notes and memos in patient charts within our CRM and EHR systems
- master and consistently utilize Lead Loop (our lead tracking and management system)
- report any issues or concerns promptly to the Practice Manager
- collaborate and communicate effectively with all internal departments, including physicians, front desk, and surgical coordinators ('closers')
- deliver high-level customer service and serve as the personal touch that sets Southern Surgical Arts apart
- ensure accurate data tracking and contribute to reporting as needed
- stay educated on practice resources and policies to appropriately support patient questions and needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink helps restaurants, hotels, and hospitality businesses hire.
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