Job Overview
Compensation
Type:
Hourly
Rate:
Range $24.00 - $30.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee wellness programs
Professional Development
Job Description
Adventist Health is a prominent faith-based, nonprofit, integrated health system that has been serving more than 100 communities along the West Coast and in Hawaii for decades. With a network comprising over 440 sites of care, including 27 acute care facilities, the organization is recognized for delivering high-quality healthcare services through hospitals, clinics, home care, and hospice agencies in both rural and urban settings. Rooted in Adventist heritage and values, Adventist Health is deeply committed to compassionate care and community well-being. The system employs a diverse, dedicated workforce of over 38,000 individuals including employees, physicians, medical staff, and volunteers who... Show More
Job Requirements
- High school education or GED preferred
- Associate's or technical degree in hospitality or related field preferred
- Three years of patient access, hotel, restaurant, retail, or customer service experience preferred
- Previous patient access experience preferred
- Ability to follow AIDET guidelines
- Strong interpersonal and communication skills
- Commitment to patient experience and customer service excellence
Job Qualifications
- High school education or GED preferred
- Associate's or technical degree in hospitality or related field preferred
- Three years of experience in patient access, hotel, restaurant, retail, or customer service preferred
- Previous patient access experience preferred
- Excellent communication and customer service skills
- Ability to multi-task and work in a fast-paced environment
- Proficiency in computer systems for patient registration
Job Duties
- Welcomes patients and family members in a professional manner following AIDET guidelines
- Oversees daily activities of the front desk and lobby including tidiness
- Greets patients upon arrival and navigates patient flow
- Assists with the check-in process and monitors patient registration fast track tracker
- Tracks patient wait times and escalates delays to leadership
- Provides patient flow updates to patient access leadership and assists in resolving concerns
- Anticipates patient and family needs and addresses them in real-time
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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